- Coupon Codes
The following terms and conditions apply to those promotions where you must redeem a promotional code as part of the offer. The promotional code is valid for a limited time only. Soukorium reserves the right to modify or cancel it at any time.
Each promotional code can be used only once, unless otherwise specified.
Each promotional code applies only to qualifying items. Details are specified in the promotion.
The promotion is subject to all restrictions set forth in the offer.
If the promotion has a minimum purchase requirement, taxes, gift-wrap, shipping and handling charges do not apply toward the minimum purchase amount.
The promotional code is not transferable, may not be resold or redeemed for cash.
If you return items purchased using a promotional code, we will subtract the value of the promotional code from your return credit.
Soukorium reserves the right to void the transactions where prohibited.
If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply.
Soukorium reserves the right to update these terms and conditions without prior notice.
- ABOUT YOUR ORDERS
How will my order be delivered?
Sellers at Soukorium dispatches orders directly to customers and so shipping options vary.
The seller will log parcel tracking details against your order once it’s dispatched so you can follow up on your delivery directly if required.
Custom made and personalized items have a lead time for their production prior to shipping. Please check the product details and store policies for details.
Please allow for delays in delivery during public and religious holidays.
- Payments
Soukorium offers the security and convenience of one checkout with trusted payment gateways.
- Cancellation Policy
Customers can cancel their order within 1 hour from the time of placing the order online; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
- Delivery and Shipping Policy
We deliver our products to all across India.
Pan India Delivery : 2-14 days
Local delivery : 2-7 days
Delivery Fees might be mentioned on the checkout page depending on the location. Avoid any delivery delay by providing your full address along with your contact details.
- Returns & Exchanges
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and neither sellers nor Soukorium shall be liable for their loss or destruction.
Although these general terms govern the operation of Soukorium, each seller may have their own specific product policies regarding returns and refunds, customized to suit the types of items they sell. Before making a purchase, please check the sellers’ product policies so you can make an informed purchase.
In the unlikely circumstance that a product you have purchased is not available or out of stock, a refund or shop credit to the same value will be offered to you.
- REFUNDS
Once the order is successfully delivered to the customer, it is the sole responsibility of the the customer.
To be able to avail refunds, sufficient proof of unboxing is to be provided.
Under any circumstances, Soukorium is not responsible for refunds.
We do not have a policy for refunds currently for gift products/orders successfully delivered.
Refunds can be processed if customer receives the wrong order or no delivery received by the customer.
Kindly provide sufficient proof of unboxing video to claim wrong order refund.
