Welcome to Soukorium, an online marketplace and vibrant e-commerce community. Before you proceed, please carefully review the following Terms of Use, governing your access to and use of the website and services provided by Soukorium India Private Limited (“Soukorium,” “we,” or “us”). By accessing or using our website, including browsing or visiting, you (“user” or “you”) acknowledge and agree to be bound by these Terms of Use, constituting a legally binding agreement between you and Soukorium. This agreement encompasses additional terms, conditions, and policies referenced herein or accessible via hyperlink.
These Terms of Use apply to all users of the website, including vendors/sellers, customers/buyers, merchants, and contributors of content, information, or other materials/services. If you do not accept or agree to abide by these Terms of Use, you must refrain from registering on the website and utilizing Soukorium’s services.
It is understood that the electronic format of these Terms of Use does not diminish their validity or enforceability in any manner.
These Terms of Use are designed to foster a secure and dependable marketplace for both buyers and sellers. Should you have any inquiries, please feel free to reach out to us.
- Terminology
- In these terms of use, the following expressions hold the meanings ascribed to them below:
- ‘account’ denotes a Soukorium online account maintained by a member;
- ‘buyer’ denotes any individual purchasing an item listed on the website;
- ‘intellectual property rights’ encompass all trademarks, rights in designs, trade, business, or domain names, copyrights, future copyrights, patents, rights in databases (whether registered or not, and any applications to register or rights to apply for registration of any of the foregoing), rights in inventions, know-how, trade secrets, and other confidential information, along with all other intellectual property rights of a similar or corresponding nature that may now or in the future subsist in any part of the world, belonging to Soukorium;
- ‘item’ or ‘items’ refers to goods available for purchase or sale through Soukorium;
- ‘listing’ denotes the registration and recording of an item on the website;
- ‘member’ signifies a registered member/seller/buyer/user of Soukorium;
- ‘seller’ denotes any individual placing a listing on the website;
- ‘services’ encompass any one or more of the services provided by Soukorium, including but not limited to the sale or purchase of items and communication facilities;
- ‘we,’ ‘us,’ ‘Soukorium,’ and ‘our’ refer to Soukorium India Private Limited;
- ‘website’ refers to Soukorium’s website: https://Soukorium.com or Soukorium.com;
- ‘you,’ ‘user,’ and ‘your’ refer to you.
- Modification of Terms:
Soukorium retains the right to revise, supplement, and/or modify these Terms of Use at any time without prior notice. Revised terms of use posted on the website will become effective immediately. It is your responsibility to stay informed about the latest terms of use. By continuing to use the website, you acknowledge and accept the amended terms of use.
- Intellectual Property
All intellectual property rights concerning the website and its services are reserved by us. The website contains intellectual property rights, both registered and unregistered, owned by Soukorium. You are prohibited from reverse engineering or attempting to discover any source code within the website or any connected software or database without explicit permission.
Without our prior written consent, no license or right to utilize any of our intellectual property rights is granted. You are permitted to view the website and make electronic or hard copies for personal, non-commercial purposes only. However, distributing, reproducing, selling, leasing, renting, sublicensing, encumbering, displaying, publishing, or commercializing any aspect of the website or its content is strictly prohibited.
- Your Use of the Website:
While using the website, you agree not to interfere with or attempt to interfere with the proper working of the website or any transaction being conducted on the website or to gain unauthorized access to any part of the website.
We reserve the right to establish such limitations as we may deem appropriate, at our sole discretion, with respect to your usage of the website and such limitations may include but will not be limited to, limitations regarding the period of time that any listed content may remain on the website as well as the number of listed items and the file size of such listed items.
You acknowledge that we do not monitor, verify or approve listings, and that you are solely responsible for evaluating and verifying the accuracy of any listing posted on the website.
We reserve the right to revoke your usage of the website at any time without notice if we determine you to be in breach of any of these conditions:
- You must be older than 18 or under the supervision of a legal guardian to register on Soukorium. You or your legal guardian is responsible for any activity that occurs under your username.
- You are responsible for keeping your account details and password secret and secure.
- You must not abuse or harass other members or send unwanted messages or emails to any members.
- You must not impersonate any other person and/or entity.
- You are responsible for any data, text, information, screen names, graphics and photos that you submit on the website, you shall be responsible for ensuring that any such data, text, information, screen names, graphics and photos do not contain any computer viruses or any software that is malicious or technologically harmful.
- You may not use the website for illegal or unauthorized purposes. By registering on the website, you agree to comply with all local laws regarding online conduct and acceptable content.
- You shall not list contact details, including your website address, email address and phone number, within listings or messages posted on Soukorium or in your member profile.
- You must not direct shoppers to another online selling venue or physical shop to purchase the same items as listed in Soukorium shop.
- You must not arrange a transaction outside of Soukorium’s process or otherwise seek to avoid sales commission.
- You are responsible for paying your own GST if you are required to do so as required by the law.
- UPI, Net Banking, Visa or MasterCard debit and credit cards and American Express in Rupees will be accepted for payment.
- All listings must be in English and must state prices in Indian Rupees.
- Soukorium as well as sellers will not trade with or provide any services to OFAC and sanctioned countries.
- Cardholder must retain a copy of transaction records and Merchant policies and rules.
- Your usage of the website must not contravene any of the laws, rules, regulation, social norms, customs or commercial practices of India or be deemed to be illegal and/or inappropriate
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- Linked Websites:
Our website may include links to third-party websites solely for your convenience. However, these links do not imply Soukorium’s endorsement of those sites or their products/services. You acknowledge that we have no control over these third-party websites, bear no responsibility for their content or usage, and enter them at your own risk.
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- Disclaimer:
We provide the website on an ‘as is’ basis and disclaim all representations and warranties regarding its contents. We are not liable for any losses incurred from your use of this website, which is at your own risk.
We do not make express or implied warranties about the operation of the website or the accuracy of its contents, except where obligated by law. We do not guarantee uninterrupted or defect-free use of the website, nor do we ensure that the provided information will be current. We are not responsible for any damage to your computer system resulting from your use of this website.
All liability of Soukorium for inaccuracies or errors in the website’s information is expressly excluded to the fullest extent permitted by law.
- Limit of Liability:
To the fullest extent permitted by law, we expressly disclaim and exclude liability for any type of damage, including direct, indirect, special, punitive, incidental, or consequential loss or damage incurred by you or any user in connection with the website. This includes, but is not limited to, damages resulting from the use, inability to use, or the outcomes of using the website, any linked websites, or any information or listings posted on the website.
This disclaimer extends to various forms of loss, such as loss of income, revenue, business, opportunity, profits, contracts, anticipated savings, data, goodwill, or wasted management time, regardless of whether such losses were foreseeable. We are not liable for damages arising from negligent acts or omissions.
In particular, we are not responsible for any damages, losses, costs, or consequences resulting from your use or inability to use the website, services, or goods acquired through the website. We also disclaim liability for any viruses or other harmful material that may affect your computer equipment, programs, data, or other proprietary material due to your use of the website or your downloading of any material posted on it or on any linked website.
- Indemnity:
You agree to indemnify and hold Soukorium, its affiliates, shareholders, officers, directors, employees, agents, and subcontractors harmless from any claims, actions, demands, damages, losses, costs, and/or consequences, including legal fees, arising from or related to your use or misuse of the website. This includes breaches of these terms of use, violations of third-party intellectual property rights, or disputes with other users of the website.
Buying & Selling
- General Terms & Conditions
Soukorium’s website serves as a platform for facilitating the purchase and sale of handmade and artisanal items among its members. When a purchase is made on the website, the transaction occurs directly between the buyer and the seller of the product. Soukorium acts solely as an intermediary, making the items available for sale, processing orders, and collecting payments as the agent of the seller, not in its own capacity. Consequently, upon the sale of an item, a contractual relationship is established exclusively between the buyer and the seller.
It is important to note that Soukorium assumes no responsibility or liability for any misconduct or actions of its members. Furthermore, Soukorium disclaims any responsibility for the ownership, content, quality, or legality of items listed or sold on the website. Additionally, Soukorium does not warrant the accuracy of listings or the ability of members to fulfill a transaction.
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- Buying
Responsibilities of the Buyer:
- By clicking on the ‘Proceed to Checkout’ link of any item, the buyer enters into an agreement with the seller to purchase that item. It is imperative that the buyer completes the transaction as specified. Furthermore, by purchasing an item, the buyer asserts that they possess the legal right to enter into and fulfill the transaction.
- The buyer bears the responsibility of ensuring that their shipping address is accurately specified when making a purchase on Soukorium.
- Moreover, the buyer must adhere to and abide by all relevant regulations and legislation, including obtaining any requisite customs, import, or other permits necessary for purchasing goods from the website, and remitting any associated fees or charges. It should be noted that certain laws may prohibit the importation or exportation of specific goods to a buyer. Soukorium neither represents nor assumes any liability regarding the export or import of goods listed on the website.
- Should you require any further clarification or assistance, please do not hesitate to contact us
- Returns & Exchanges
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and neither sellers nor Soukorium shall be liable for their loss or destruction.
Although these general terms govern the operation of Soukorium, each seller may have their own specific product policies regarding returns and refunds, customized to suit the types of items they sell. Before making a purchase, please check the sellers’ product policies so you can make an informed purchase.
In the unlikely circumstance that a product you have purchased is not available or out of stock, a refund or shop credit to the same value will be offered to you.
- REFUNDS
Once the order is successfully delivered to the customer, it is the sole responsibility of the the customer.
To be able to avail refunds, sufficient proof of unboxing is to be provided.
Under any circumstances, Soukorium is not responsible for refunds.
We do not have a policy for refunds currently for gift products/orders successfully delivered.
Refunds can be processed if customer receives the wrong order or no delivery received by the customer.
Kindly provide sufficient proof of unboxing video to claim wrong order refund.
- Warranties & Liability
All express or implied warranties, representations, statements, terms and conditions relating to these terms of use or this website that are not contained in these terms of use are excluded to the maximum extent permitted by law.
In particular, and without limiting the above paragraph, while we endeavor to provide a convenient and functional website, we do not guarantee that your requirements will be met or that your use of this website will be uninterrupted, error free or that this website or the server from which it operates them are free of viruses or other harmful components. We cannot be responsible for any loss, corruption or interception of data sent to or from our website which occurs outside of our computer systems (such as those which occur while being sent over the internet). We recommend that you install and use up to date antivirus and firewall software on your computer. `
You hereby warrant and confirm that you have the capacity and ability to agree to these terms of use and to carry out your obligations as set out in these terms of use.
You warrant that any image you upload onto the website shall not infringe the intellectual property rights of any third party.
You warrant, confirm and undertake that you will comply with all applicable laws, which you shall have the sole responsibility of familiarizing yourself with.
- Posts, Feedback & Messages:
Listings, images, posts, feedback, and messages must refrain from including any form of contact details, such as web addresses, email addresses, and phone numbers, and should solely pertain to a specific purchase or sale transaction.
The feedback and message functionalities provided by Soukorium are not to be utilized for promoting commercial or business activities. Users are strictly prohibited from leveraging these facilities or the forum to arrange transactions outside of the website or to circumvent sales commissions owed to Soukorium.
Furthermore, feedback and messages posted on Soukorium must not contain offensive, defamatory, or inappropriate language.
It is important to note that Soukorium bears no responsibility for the opinions expressed in messages or feedback posted on the website. Members are fully liable for their comments. However, Soukorium retains full authority to monitor, remove, alter, or delete any inappropriate content from the website.
Additionally, Soukorium reserves the right to monitor messages posted on the website by any member.
- Governing Law & Dispute Resolution:
These terms of use are subject to the laws of the Judiciary of Kolkata Jurisdiction.
In the event of any dispute between you and us, our initial approach will be to seek an amicable and good faith resolution. However, if such resolution proves unattainable, either party reserves the right to refer any dispute arising from or related to these terms of use, including questions regarding their existence, validity, or termination, to be ultimately resolved in the Courts of Law in India.
- Events beyond our control
We shall have no liability to you for any failure, breach or any delay of any nature whatsoever that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of information communication technology systems or network access, flood, fire, explosion or accident.
- Privacy Policy
Soukorium is committed to maintaining the privacy of its members and ensuring the personal information you provide to us is secure.
All credit/debit cards’/online/upi details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
Sellers will not have any access to UPI / Net banking/ debit /credit card details.
By registering as a customer at https://Soukorium.com you agree to opt in as a subscriber to The
The amount of information Soukorium requires from you depends on how you choose to use our website.
If the business of Soukorium is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
If you use any mode of payment like credit or debit card or others to make payments on Soukorium, we confirm that we are unable to access these details as the information is encrypted by our payment partner.
By submitting your information, you consent to the use of that information as set out in this policy. If we change our privacy policy, we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
By email: INFO@SOUKORIUM.COM
By visiting this page on our website: https://soukorium.com/contact-us/
By phone number: +91 72786 24824
